Return Policy for Regular Orders
Your Satisfaction is Our Top Priority
You may return any unopened item purchased from Cally Lily Cosmetics, www.callylilycosmetics.com and its sub sites for any reason within fifteen (15) days of receiving the product. Refunds for unopened items will be issued via your original form of payment.
Shipping and handling charges are non-refundable. Cally Lily Cosmetics, www.callylilycosmetics.com and its sub sites reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.
A 10% restocking fee may apply.
Return Policy for Custom Orders
Customer Orders are NON-REFUNDABLE.
Make a Return by Mail
Send your purchase of unopened items and your receipt to our Returns Department. For returns via mail, you must carefully package the product, you are responsible for the cost of return shipping, and we must physically receive the return within the 15 day period.
Calla Lily Cosmetics
1035 S. Lincoln Ave.
Aurora, IL 60505
Attn: Customer Service
Make a Return to a Local Store
Bring your purchase of unopened items and receipt to Calla Lily Cosmetics and receive a refund to original form of tender. Refunds for unopened items will be issued via your original form of payment.
Your satisfaction is our top priority. If you have any questions concerning Calla Lily Cosmetics or www.callylilycosmetics.com please call our customer service number (630-892-8100) or email us. We will make every effort to resolve any and all issues. Please give us 1-3 business days to respond to all customer service inquires. Please contact us to resolve the issue before you leave us any neutral or negative feedback. Thank you again.